Spa Policies

WHAT TO KNOW FOR YOUR FIRST SPA THERAPY

ARRIVAL

Please arrive 15 minutes prior to your scheduled appointment to gently unwind and prepare for your service. First time spa guests will be asked to fill out a confidential client questionnaire. If you are attending a spa party, we suggest arriving 30 minutes before your schedule appointment.

PERSONAL STORAGE & VALUABLES

Individual women's and men's lockers are available for our guests. However, Radiance Spa cannot assume responsibility for any lost or stolen items. For security purposes we request that guests refrain from bringing anything of value into the spa.

CODE OF CONDUCT

Our goal is to provide a safe and comfortable environment for each guest. All of our practitioners are licensed and trained to conduct all services in a dignified and respectful manner. We respect your right to privacy and will not disclose any information beyond that which is required within the scope of the therapeutic relationship. Please let us know if you have a preference for a male or female service provider when scheduling your appointment.

SCHEDULING APPOINTMENTS

Appointments may be scheduled over the phone at (215) 343-0350 ext. 6, in person with our Spa Concierge or booked online. We recommend scheduling your appointment well in advance of the desired date. A credit card may be required to reserve your appointment.

CANCELLATIONS

All of our spa services are carefully coordinated to deliver the best possible experience for each guest. If for any reason you must cancel your appointment we ask that you kindly provide us with a 24 hour notice. This is a courtesy to both other guests, who may want to book an open appointment, and to our therapists. Failure to cancel before 24 hours will result in a $30 charge to your credit card on file. Appointments may be cancelled by calling us at least 24 hours in advance. Cancellation of private parties and special events are subject to additional fees as specified in the terms of the agreement.

PAYMENT & FEES